Chawla International

Shop Floor Automation App

Track every measurement-driven order from issue slip to final dispatch.

All systems synced

From measurement sheet to final garment — every production step visible.

Operators, supervisors, external job workers, and management work from one connected production system instead of paper slips and WhatsApp messages.

Digital Issue Slips 25-Person Shop Floor External Job Work Live Retailer Visibility
156
Active production orders
96.5%
On-time completion
34
Orders in job work
7
Quality checks pending

Worker Station

Fast, dense interface for daily shop-floor use

Online

Current Job — CI-US-1048 / Piece 1 of 3

Only the information required by the worker is shown here.

Priority: High
OperationFront panel cutting
GarmentIvory Sherwani
FabricRaw Silk IV-22
Quantity3 pieces
DeadlineToday · 12:30
Next StationStitching Line A
41 in
35 in
18.5 in
25 in
44 in
1.5 in

Worker Task Queue

Compact operational view for tablets, terminals and shared shop-floor screens.

PriorityJobOrderPieceOperationGarmentFabricSize / Key MeasurementQtyDuePrevious StationNext StationStatusAction
HIGHJB-8841CI-US-10481/3Front panel cuttingSherwaniIV-22 Raw SilkChest 41 / Length 44112:30Measurement CheckStitching ARunning
HIGHJB-8837CI-IN-10081/1Pattern correctionBandhgalaNavy Wool NW-08Shoulder 19.2113:15Supervisor HoldCuttingIssue
MEDIUMJB-8845CI-UK-10392/4Sleeve cuttingCoatBlack Suiting BS-14Sleeve 25.5214:00Fabric IssueStitching BQueued
MEDIUMJB-8852CI-AU-10191/2Body cuttingWomen Ethnic SetRose Silk RS-31Waist 32 / Length 48215:30Measurement CheckStitching CQueued
LOWJB-8860CI-CA-10273/6Kurta panel cuttingKurta PajamaCream Cotton CC-07Chest 433TomorrowFabric IssueStitching AQueued
📋
+18%
1,248
Orders processed this month
✂️
Live
62
Currently in cutting and stitching
🧵
+12%
25
Internal workers connected
🌍
6 countries
18
International retail partners

Live Production Workflow

Example journey for order CI-US-1048

✓
Order ReceivedRetailer / CRM
✓
Measurement CheckApproved
3
CuttingWorker #08
4
StitchingPending
5
Quality CheckPending
6
DispatchPending

Production Orders

Internal and external job work in one queue

Order Customer / Retailer Garment Stage Assigned To Due Date Progress
CI-US-1048 AHArmaan House, New York Sherwani Cutting Worker #08 24 Jul 2026
CI-UK-1039 RSRoyal Silks, London Coat Job Work Elegant Embroidery 25 Jul 2026
CI-CA-1027 PMPunjab Menswear, Toronto Kurta Pajama Quality Check QC Team A 23 Jul 2026
CI-AU-1019 RVRiwaaz, Melbourne Women Ethnic Set Stitching Worker #14 27 Jul 2026
CI-IN-1008 CSChawla Store, Delhi Bandhgala Measurement Hold Sales Team 22 Jul 2026

Digital Issue Slip

Order CI-US-1048

Auto-generated
41 in
35 in
18.5 in
25 in
44 in
16 in
🎨
Fabric & Colour

Ivory raw silk, colour book reference IV-22, antique-gold embroidery.

📝
Special Instructions

Keep 1.5-inch margin. Add detachable stole. Final QC image required before dispatch.

External Job Work Tracking

Work sent outside the factory remains visible to Chawla International.

Job card JW-448 created

Embroidery work assigned to Elegant Embroidery, Delhi — 22 Jul, 09:30.

Material handed over

2 garment panels, thread set AG-11 and reference sample received by vendor.

Vendor uploaded progress image

40% embroidery completed. Supervisor approved design alignment.

Expected return

24 Jul, 16:00. Automatic reminder will be triggered 4 hours before deadline.

Salesforce configured around Chawla International’s complete customer and retailer journey.

Salesforce will be the central CRM for enquiries, appointments, measurements, retailer relationships, orders, production visibility, payments, export documents and post-delivery service.

WhatsApp to Structured Order Retailer Account Management B2C + B2B Journeys Export Visibility
326
Open opportunities
18
International retailers
₹2.4Cr
Pipeline value
91%
Order data completeness
👤
+24%
1,842
Customers across all retailers
🏬
Active
18
Retailers connected internationally
💬
-68%
41
Unstructured WhatsApp orders remaining
🚚
12 today
89
Orders ready for export dispatch

Customer Journey Pipeline

Every lead and order moves through a visible, controlled process.

New Enquiry 24
Wedding Sherwani

USA customer via Armaan House. Appointment requested.

🇺🇸 USA₹1.15L
Family Ethnic Set

Direct WhatsApp enquiry. 5 garments.

🇮🇳 India₹2.8L
Appointment 13
Made-to-Measure Coat

Video measurement appointment booked for 23 Jul.

🇬🇧 UK₹72K
Bridal Family Order

Retail store visit confirmed.

🇨🇦 Canada₹4.4L
Measurement 18
Sherwani CI-US-1048

Measurements approved. Fabric IV-22 selected.

🇺🇸 USAReady
Kurta Set CI-AE-981

Neck measurement missing.

🇦🇪 UAEAction
Production 62
Royal Silks Bulk Order

18 garments across cutting, stitching and embroidery.

🇬🇧 UK61%
Punjab Menswear Order

Final quality check in progress.

🇨🇦 Canada88%
Delivery & Service 31
Riwaaz Melbourne

Shipment delivered. Customer alteration window open.

🇦🇺 AustraliaDelivered
Armaan House NY

Retailer requested final invoice and tracking.

🇺🇸 USAIn Transit

Meticulous Customer Journey Ledger

Every touchpoint is timestamped, attributed, linked to its source and checked against the next required action.

Journey complete: 92%
Journey IDCJ-2026-001048
CustomerAman Khurana
RetailerArmaan House, USA
Current StageProduction · Cutting
Journey OwnerNeha · Export Sales
Next CommitmentCutting by 12:30
Timestamp
Journey Stage
Event & Evidence
Owner / Source
SLA / Next Step
Status
18 Jul · 09:12
Lead Created
Customer enquired for wedding sherwaniCaptured from Armaan House Shopify storefront. Campaign and product source retained.
Shopify Plus
Store: AH-NY-01
Contact in 15 min
Due 09:27
Completed
18 Jul · 09:19
Qualification
Occasion, budget, delivery date and location confirmedWedding on 10 Sep. Delivery required by 18 Aug. Premium made-to-measure.
Maria
Retail sales
Book appointment
Within 2 hrs
Completed
18 Jul · 10:03
Appointment
In-store measurement appointment bookedCalendar confirmation and WhatsApp reminder delivered.
Salesforce Flow
Auto-created
Appointment
20 Jul · 16:00
Completed
20 Jul · 16:08
Consultation
Fabric, colour and sample style selectedIvory raw silk IV-22, antique-gold embroidery, detachable stole. Reference images attached.
Daniel
Style consultant
Capture measurements
Same visit
Completed
20 Jul · 16:31
Measurement
Measurement profile version 3 saved12 measurements captured, retailer declaration signed, variance check passed.
Shopify POS
Measurement form
Customer approval
Within 4 hrs
Completed
20 Jul · 17:02
Quotation
Final quote and delivery commitment approvedUSD 1,450. Retailer margin, Chawla transfer price, tax and freight recorded separately.
Armaan House
Retail manager
Collect deposit
Within 24 hrs
Completed
20 Jul · 17:18
Payment
60% customer deposit receivedPayment transaction linked to opportunity, sales order and retailer account.
Shopify Payments
Txn AH88491
Release order
Automatic
Completed
20 Jul · 17:19
Order Creation
Sales order CI-US-1048 generated in SalesforceCustomer, garment configuration, measurements, promised date and retailer commercial terms locked.
Salesforce Flow
Order automation
Production validation
Within 2 hrs
Completed
20 Jul · 18:02
Production Release
Digital issue slip and job cards createdFabric reservation confirmed. Cutting, stitching, embroidery, QC and packing jobs sequenced.
Shop Floor App
System integration
Start cutting
22 Jul · 10:00
Completed
22 Jul · 10:07
Production
Cutting started at Table 2Worker W-08 scanned job JB-8841. Fabric batch IV22-0726 consumed: 3.8 metres.
Rajesh · W-08
Worker scan
Complete cutting
Due 12:30
In Progress
Pending
Job Work
Embroidery vendor handoverSystem will capture material handover, vendor acceptance, progress evidence and return QC.
Production Supervisor
Due 24 Jul
Upcoming
Pending
Quality & Approval
Internal QC plus retailer/customer visual approvalMeasurement tolerance, finish, colour, embroidery, accessories and final photographs recorded.
QC Team + Retailer
Before packing
Upcoming
Pending
Export & Delivery
Invoice, packing list, shipment and last-mile deliveryTracking number and customs documents visible to Chawla and retailer.
Export Desk
Promised 18 Aug
Upcoming
Pending
After-Sales
Fit confirmation, alteration request, satisfaction and repeat opportunityCustomer feedback closes the journey and updates the permanent measurement profile.
Retailer Success
Within 3 days
Upcoming

Retailer Network

International retailers, their customers, and orders.

RetailerCountryCustomersOpen OrdersMonthly SalesSync
AHArmaan HouseUSA42834₹28.4LLive
RSRoyal SilksUnited Kingdom29621₹19.8LLive
PMPunjab MenswearCanada33818₹16.1LLive
RVRiwaazAustralia21412₹11.7LSyncing
MZMehfil ZoneUAE1899₹9.2LLive

Customer 360° View

Complete relationship and order history

Salesforce Record
AK
Aman Khurana
Armaan House, New York · Premium Customer
7
₹6.8L
Verified
Order CI-US-1048 entered production

Retailer and Chawla International can both track the same order.

Measurement form approved

Updated chest and sleeve measurements saved as version 3.

Fabric sample selected

Ivory raw silk, IV-22. Customer approved over retailer portal.

Appointment completed

Video consultation hosted by Armaan House sales associate.

Connected CRM Architecture

Salesforce objects, automations, permissions and dashboards configured specifically around Chawla International’s operating model.

🛍️
Retailer Shopify POSCustomer, measurement, product and payment information
⇄
◉
Chawla Salesforce CRMCustomer 360°, retailer accounts, order management, export and service
⇄
🏭
Shop Floor AppIssue slips, job cards, production stages, quality and dispatch

Shopify Plus experience for Chawla International and every overseas retailer.

Retailers can sell products, capture measurements, book appointments, collect payments, and create made-to-measure orders that instantly appear in Chawla’s CRM and shop floor system.

Retailer Storefront Shopify POS Measurement Forms B2B Catalogues & Pricing
₹68.2L
Retail network sales this month
412
Orders created through Shopify
18
Retailer storefronts connected
4.8/5
Retailer satisfaction
🛒
+21%
412
Retail and B2C orders this month
📏
94%
389
Orders with complete measurements
🏷️
18 catalogues
146
Products and fabric combinations
💳
Live
6
Currencies enabled for retailers

Retailer Storefront Prototype

Armaan House, New York — powered by Chawla International

Retail Partner Store
Armaan House
New York, USA
Powered by
Chawla International
🤵
Royal Ivory Sherwani

Made-to-measure. 18 fabric and embroidery combinations.

$1,450
1
🧥
Classic Bandhgala Coat

Structured premium coat with custom lining and buttons.

$980
1
👘
Silk Kurta Pajama

Traditional fit with custom collar, cuff and embroidery.

$540
1
🥻
Women’s Ethnic Ensemble

Custom colour, fabric, length and finishing options.

$1,180
1

Create Made-to-Measure Order

Retailer POS and online order form

Sync enabled

Order Sync Preview

One order automatically appears in every relevant system.

🧾
Retailer Shopify PlusOrder, customer, payment, appointment and measurements captured
→
◉
Chawla Salesforce CRMRetailer account, customer journey and commercial details updated
→
🏭
Shop Floor AppDigital issue slip and production job card generated automatically

Retailer Controls

Store-specific access and pricing

💱
Multi-currency pricing

USD, GBP, CAD, AUD, AED and INR price lists.

🔐
Role-based access

Retail owners, sales staff and measurement experts.

📦
B2B order rules

Minimum quantities, margins, approvals and credit limits.

Customer Experience

Built for premium made-to-measure sales

📅
Appointment booking

In-store, home visit or video consultation.

📏
Measurement profiles

Versioned measurements reused across future orders.

🔔
Journey notifications

Automatic updates from order confirmation to delivery.

Chawla Visibility

Central control across the retail network

📊
Retailer-wise performance

Sales, product mix, conversion and pending orders.

✅
Order approval workflows

Commercial and production checks before release.

🌍
Export coordination

Country, shipment, invoice and customs visibility.

Management control tower for sales, retailers, production, exports and customer commitments.

Leadership sees one reconciled version of the business, with drill-down from a KPI to the exact customer, order, worker, retailer, job card or shipment responsible for it.

Revenue & Pipeline Retailer Performance Production Capacity Delivery Risk Customer Experience
₹3.08Cr
Confirmed order book
₹2.40Cr
Open Salesforce pipeline
96.5%
On-time production
11
Orders currently at risk
₹
+18.6%
₹68.2L
Sales this month across all channels
🧾
+12.3%
412
Orders booked this month
🏭
82%
156
Orders currently in production
🌍
6 countries
18
Active international retailers

Order Book by Journey Stage

Count and value are reconciled across Shopify, Salesforce and shop floor.

New Enquiry
326
Appointment
214
Measurement
162
Confirmed
128
Production
156
Ready to Ship
89
Delivered
274

Immediate Management Attention

Exceptions sorted by financial and customer impact.

11 risks
3 export orders may miss promised dateCombined value ₹8.4L · USA and UK
Critical
Measurement discrepancy on 5 ordersRetailer response pending for more than 6 hours
High
Embroidery vendor capacity exceeded14 jobs due over the next 48 hours
High
Armaan House conversion declinedAppointment-to-order conversion down from 64% to 51%
Review

Retailer Performance

Commercial contribution and operational quality.

RetailerSalesOrdersConversionAvg OrderData CompleteOn-Time
Armaan House · USA₹28.4L12851%₹22.2K97%95%
Royal Silks · UK₹19.8L9163%₹21.8K94%98%
Punjab Menswear · Canada₹16.1L7459%₹21.7K96%97%
Riwaaz · Australia₹11.7L5255%₹22.5K88%92%

Production Capacity by Work Centre

Current load versus available daily capacity.

Cutting
84%
Stitching A
92%
Stitching B
71%
Embroidery
108%
Finishing
63%
Quality Check
76%

Customer Commitment Control

Every promised date is compared with actual production and logistics readiness.

OrderCustomerRetailerPromised DeliveryCurrent StagePredicted CompletionVarianceOwnerRisk
CI-US-1048Aman KhuranaArmaan House18 AugCutting15 Aug3 days bufferNehaSafe
CI-UK-1039Oliver SinghRoyal Silks02 AugJob Work04 Aug2 days lateImranAt Risk
CI-CA-1027Harpreet GillPunjab Menswear30 JulQuality Check28 Jul2 days bufferRitikaSafe
CI-AU-1019Simran KaurRiwaaz08 AugStitching08 AugNo bufferNehaWatch

Customer Experience

Journey quality, not only order volume.

11 min
82%
3.2%
98%
94%
31%
Action completed